Anthony Sottile

Career Objective

Professional Technician who demonstrates diligent and methodical work ethic, as well as a dedicated and committed presence. Seeking to obtain a position to continue utilizing and building upon technical qualifications and skills within information technology. In addition, given the opportunity to apply analytical, detail oriented thought processing to perform duties at the highest capability. Interested in gaining a position at a technological company, to expand on current skill-set and knowledge for future opportunities; to push for greater things.

Work Experience

• Senior Support Technician at CNWR, INC 10/2024 - Present
  - Provide expert-level technical support for clients, resolving complex hardware, software, and network issues across various environments
  - Lead the implementation and configuration of IT systems, including servers, workstations, and networking equipment
  - Oversee the maintenance, troubleshooting, and upgrading of client systems to ensure optimal performance and security
  - Create and maintain detailed documentation of processes, configurations, and troubleshooting procedures
  - Train and support junior technicians, fostering growth and maintaining team efficiency
  - Act as the primary point of contact for escalated support tickets, maintaining strong client relationships and ensuring satisfaction
  - Collaborate with project managers and clients to design and implement tailored IT solutions that meet business requirements
  - Serve as a key resource in a major infrastructure migration project, transitioning systems from an on-premises data center to AWS cloud environments
  
• Field/Support Technician at CNWR, INC 02/2024 - 10/2024
  - Deliver Tier 1/2 IT support, ensuring seamless operations and client satisfaction
  - Provide advanced support, handle project work, and perform on-site services as required
  - Respond to and resolve issues requiring on-site dispatch
  - Execute and complete assigned projects efficiently
  - Deliver help desk support, resolving partner issues effectively
  - Collaborate with organizations to develop tailored tech solutions for business needs
  - Monitor and manage networks, systems, and devices remotely
  - Update configurations, utilities, and software for workstations and servers
  - Document and refine procedures for efficiency and consistency
  - Escalate unresolved tickets for advanced triage
  
• Support Technician at CNWR, INC 03/2023 - 02/2024
  - Monitor Service Desk for new tickets to be triaged by Help Desk team
  - Perform escalation process of tickets unable to be triaged
  - Split tickets that have several issues into their own approachable tickets
  - Provide help desk support and resolve problems to partner satisfaction
  - Serve as an outsourced IT department for many small firms
  - Perform onboarding and offboarding of clients users
  - Update configurations, utilities, software for workstations/servers
  - Perform, update, & document procedures
  - Monitor and respond quickly and effectively to client-facing and internal communications
  - Setup and deploy workstations for clients users
  - Perform moves, add, changes, & deletes of configurations in Active Directory
  
• Switch Technician at T-Mobile 10/2021 - 11/2022
  - Actively maintain cell phone towers remotely to ensure customer experience is optimal
  - Engage multiple teams across multiple projects to ensure new cell site builds are running smoothly
  - Keep up to date with Nokia telecom equipment to ensure understanding to better assist field techs remotely
  - Ensure data center facility is running properly and preventative maintenance is taking place
  - Consistent engagement in higher learning through various means to increase technical knowledge about networking systems and T-Mobile infrastructure
  
• Mobile Expert at T-Mobile 10/2021 - 11/2022
  - Responsible for maintaining up to date knowledge regarding new devices and software,as well as troubleshooting all customer devices; phones, tablets, laptops, etc.
  - Handle customer conflicts to maintain quality standards for customer satisfaction
  - Manage and handle cash drawers and inventory
  

Certificates & Education

• AWS Certified Solutions Architect - Associate December 2024 - December 2027
  Amazon Web Services
• AWS Certified Cloud Practitioner September 2024 - September 2027
  Amazon Web Services
• Comptia Network+ Feburary 2024
  Comptia
• C++ & General Studies 08/2013 - 05/2014
  Monroe County Community College

Skills

• Azure
• Active Directory
• Windows Server
• Microsoft Exchange
• Microsoft 365
• Virtualization
• System Administration
• Amazon Web Services
• Google Workspace
• Computer Networking
• Technical Support
• Remote User Support
• Hardware Troubleshooting
• Network Device Troubleshooting
• System Builds & Installs

Additional Information

- Working knowledge of numerous tools including RMMs, EDRs, RDP software, network monitoring tools,etc

- Knowledge with administering Microsoft Entra/Azure, Active Directory, Microsoft 365, Exchange, Windows Server

- Experience with Cisco, Meraki, pfSense, and Unifi networking devices

- Enjoys using free time to work on IT projects for own personal development and utilizing home lab xcp-ng setup as needed