Anthony Sottile

Career Objective

Diligent IT Technician seeking a role to leverage technical skills and analyticalmindset. Committed to excellence, eager to grow at a renowned company,enhancing expertise for future opportunities.

Work Experience

• Senior Support Technician at CNWR, INC 10/2024 - Present
  - Provided expert-level technical support, resolving complex hardware, software, and network issues for diverse client environments, ensuring highsatisfaction
  - Led implementation and configuration of IT systems, including Dell/Lenovo servers, workstations, and Cisco/Unifi networking equipment, optimizingperformance
  - Managed maintenance and upgrades for 1500+ Windows/macOS clients and 100+ servers across 50 clients, enhancing security and reliability
  - Spearheaded infrastructure migration from on-premises data centers to AWS, ensuring seamless transitions and minimal downtime
  - Created and maintained detailed documentation in company knowledge base, streamlining processes and troubleshooting
  - Mentored junior technicians and acted as the primary point of contact for escalated support tickets, fostering team efficiency and strong clientrelationships
  
• Field/Support Technician at CNWR, INC 02/2024 - 10/2024
  - Delivered Tier 1/2 IT support, resolving hardware, software, and network issues for 50+ clients, ensuring seamless operations and high satisfaction
  - Implemented and maintained Dell/Lenovo servers, workstations, andCisco/Unifi networking gear, optimizing performance and reliability
  - Provided on-site and remote support, troubleshooting issues and updating configurations for workstations and servers
  - Collaborated with clients to design tailored IT solutions, enhancing business efficiency
  - Documented and refined procedures in a knowledge base, improving consistency and support efficiency
  - Managed and monitored networks/systems remotely, escalating complex tickets for advanced resolution
  
• Support Technician at CNWR, INC 03/2023 - 02/2024
  - Provided help desk support, triaging and resolving tickets for small business clients, ensuring high partner satisfaction
  - Managed configurations, software updates, and Active Directory changes for Dell/Lenovo workstations and servers
  - Monitored and responded to client-facing and internal communications, streamlining ticket escalation and resolution processes
  - Performed onboarding/offboarding of client users and deployed workstations, enhancing operational efficiency
  - Documented and refined IT procedures in a knowledge base, improving consistency and support quality
  - Served as an outsourced IT department for small businesses, delivering tailored solutions to meet diverse needs
  
• Switch Technician at T-Mobile 10/2021 - 11/2022
  - Remotely maintained cell phone towers, optimizing T-Mobile infrastructure for seamless customer connectivity
  - Coordinated with multiple teams to ensure smooth execution of new cell site builds and project milestones
  - Supported field technicians with expertise in Nokia telecom equipment, enhancing operational efficiency
  - Oversaw data center operations, ensuring proper functionality and proactive maintenance
  - Pursued ongoing training in networking systems, strengthening technical expertise for infrastructure support
  
• Mobile Expert at T-Mobile 10/2021 - 11/2022
  - Responsible for maintaining up to date knowledge regarding new devices and software,as well as troubleshooting all customer devices; phones, tablets, laptops, etc.
  - Handle customer conflicts to maintain quality standards for customer satisfaction
  - Manage and handle cash drawers and inventory
  

Certificates & Education

• AWS Certified Solutions Architect - Associate December 2024 - December 2027
  Amazon Web Services
• AWS Certified Cloud Practitioner September 2024 - September 2027
  Amazon Web Services
• Comptia Network+ Feburary 2024 - Feburary 2027
  Comptia
• C++ & General Studies 08/2013 - 05/2014
  Monroe County Community College

Projects

• Cloud Resume Challenge
  - Hands-on project to build and deploy a personal resume as a fully serverless static website, showcasing cloud computing skills and infrastructure automation using AWS Services
  - Services Used: S3, CloudFront, Route 53, Lambda, API Gateway, DynamoDB, Github Actions, Terraform, Python, Javascript
• Nemeth Concessions
  - Simple Static Website hosted on AWS
  - Services Used: S3, CloudFront, Route 53, Terraform, Github Actions
• Virtru Private Keystore in Google Workspace
  - Setup end-to-end encryption for a client's Google Workspace using Google Cloud Platform
  - Services Used: Compute Engine, Linux, DNS, Docker, GCP APIs

Skills

• Amazon Web Services
• GCP
• Azure
• Active Directory
• Microsoft Exchange
• Microsoft 365
• Windows Server
• Microsoft Windows
• Linux
• macOS
• System Administration
• Google Workspace
• Computer Networking
• Technical Support
• Remote User Support
• Hardware Troubleshooting
• Network Device Troubleshooting
• System Builds & Installs
• Virtualization
• VMware
• XCP-ng
• Networking Protocols